Frequently Asked Questions
  • What is the full-service catering package?

  • The full-service catering package caters 4 persons and is included in the participation fee of a full-service stand. It entails the following:

    * Refrigerator filled with an assortment of drinks:

    • 20 bottles (20 cl) of soda (Pepsi, Pepsi Max, Sisi & 7-Up)
    • 5 bottles (20 cl) of sparkling water
    • 5 bottles (20 cl) of spring water
    • 6 bottles of Heineken beer
    • 1 bottle of red wine
    • 1 bottle of white wine

    * Pots of coffee & tea (1,5 L) at different times during the day (08:00 hrs, 11:30 hrs & 15:00 hrs) including condiments & glassware.

    * Lunch consisiting of assorted sandwiches (3,5 per person):

    • Soft corn roll filled with egg salad, pickles and parsley (vegetarian)
    • Dark brown roll filled with farmers ham, celery salad, and lettuce
    • Tomato wrap filled with muhammara, walnuts & rocket salad (vegetarian)
    • White bread sandwich with farmers cheese, coarse mustard and lettuce (vegetarian)
    • Dutch style scone

    * Fresh fruit
    * Orange juice

    All plates, glassware, condiments and utensils are included.


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  • For how many people is the full-service catering package?

  • The full-service catering package is intended for approximately 4 persons. If you wish to upgrade your package to 8 or 12 persons, please use the order form in the Exhibitors Portal.

    For all other (extra) catering services, drinks or snacks, the RAI webshop offers many options. The RAI webshop is accessible through the Exhibitors Portal.


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  • I don’t want the full-service catering package, what do I do?

  • To cancel your full-service catering package and receive a refund, please send your request to service@offshore-energy.biz. The deadline for canceling your catering package is September 13th 2019.

    Please note that catering orders made through the RAI webshop cannot be cancelled or adjusted by us. You can contact RAI Exhibitor Services (exhibitorservices@rai.nl) if you have questions about webshop orders.
  • I have a space only stand, can I order the full-service catering package?

  • Yes, this is possible. Please send your request to service@offshore-energy.biz or use your application form in the Exhibitors Portal to place the order. The deadline for ordering a full-service catering package is September 13th 2019.

    If you wish to order separate catering items, please visit the RAI webshop through our Exhibitors Portal.
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  • Is glassware included in the full-service catering package?

  • Yes, all glassware and condiments are included in the full-service catering package.
  • Are alcoholic beverages included in the full-service catering package?

  • Beer and wine are included in the full-service catering package:

    • 6 bottles of Heineken beer
    • 1 bottle of red wine
    • 1 bottle of white wine

    Please note that these are per day. At the end of the day the fridge is restocked.

    If you think you need extra's, please order in the RAI Webshop, which can be found in the Exhibitors Portal. 


  • Is coffee / tea included in the full-service catering package?

  • Yes, coffee and tea are included in the full-service catering package. You will receive a 1,5 L pot of coffee and a 1,5 L pot of tea at different times during the day; 08:00 hrs, 11:30 hrs & 15:00 hrs including condiments & glassware.
  • Are condiments included in the full-service catering package?

  • Yes, condiments are included in the full-service catering package.
  • Does the full-service catering package include a refrigerator?

  • Every full-service stand exhibitor (and other exhibitors that have opted for a full-service catering package) will receive a refrigerator on their stand.

    Please note that the full-service catering package is not automatically included for:
    • space only stands
    • participants of pavilions
    • Startup Zone participants

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  • What are the dimensions of the refrigerator?

  • The dimensions are: 88 cm high x 60 cm deep x 55 cm wide.
  • I don’t want my refrigerator, what do I do?

  • If you don't need the refrigerator from your full-service catering package, please send an e-mail to service@offshore-energy.biz, ref: Refrigerator. The deadline for cancelling your refrigerator is September 13th 2019.

    If you cancel your refrigerator after this deadline or during construction days, a removal fee of € 75,- will be charged.
  • Will the refrigerator be refilled after the first exhibition day?

  • Yes, after the first exhibition day, your refrigerator will be restocked.
  • Where can I get extra waste bags?

  • Every exhibitor will receive three waste bags, one per day from Monday until Wednesday. At the end of each day, we ask you to tie up and place the waste bag in front of your stand. From there, they will be retrieved and processed by the cleaning staff.

    If you or your stand constructor expect to have substantial waste from your stand, you can order extra waste bags and/or a container in the RAI webshop. You can access the RAI webshop through the Exhibitors Portal.
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  • How do I order extra catering during the event?

  • There are three ways to order (extra) catering options during the event:

    • At your stand you will find an order form with a phone number you can call to order extra catering.

    • You can also place your order in the RAI webshop (in the Exhibitors Portal), the webshop will remain open during the event.

    • RAI Exhibitor Services provides a desk in the entrance area, where you can address their hosts with questions about (extra) webshop orders.

  • I want to host a reception / social event on my stand, how do I order catering?

  • If you wish to order catering services, the RAI webshop offers you plenty of options such as drinks, snacks, hors d'oeuvres and even personnel to host your event. You can access the RAI webshop through our Exhibitors Portal.

    Please note that the beverages included in the full-service catering package, are not sufficient for a reception or social event. We strongly advise you to order extra catering if you want to host a social event on your stand.
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  • The full-service catering package is not enough for all of my stand personnel, can I order an extra catering package?

  • Yes, this is possible. The full-service catering package includes lunch, fruit and beverages for 4 persons. If you wish to upgrade your package to 8 or 12 persons, please use the order form in our Exhibitors Portal.

    If you wish to order other extra catering services, the RAI webshop offers plenty of options such as drinks, snacks and hors d'oeuvres. You can access the RAI webshop through the Exhibitors Portal.
  • What are the rules concerning bringing your own catering to RAI Amsterdam?

  • It is not permitted by RAI Amsterdam to bring your own catering to the event, catering may only exclusively be ordered from the RAI webshop.
  • Where will my refrigerator be placed in the stand?

  • The refrigerator will be placed in the corner of your stand, but you are free to move it to any location in the stand you please.
Contact us
sales@offshore-energy.biz or +31 (0) 10 209 2651
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