Omantel has launched a dedicated International Network Operation Centre (INOC) in Oman.
INOC enables Omantel to meet customer experience key performance indicators (KPIs) while troubleshooting network issues before they can impact service quality.
INOC acts as a central point of contact for customers and partners to provide them with real-time information on end-to-end network availability and performance. Having full visibility into the 20 subsea cable systems in which Omantel has invested, covering 120 locations around the world, it aims to deliver operational and customer experience excellence by ensuring 100% uptime of the network.
“ Our wholesale business is growing around the world and we needed a central command centre to serve our global customers by safeguarding the overall quality of our network ecosystem. INOC has been developed in response to customer demand and has been specifically tailored to the needs of a Cloud and Content-centric market ,” said Salim Al Mazrui , general manager – Wholesale Operations at Omantel. “ We now have a foundation that is ready to scale to meet future demand and exceed the expectations of our valued wholesale customers .”
INOC monitors international services offered by Omantel via terrestrial and submarine cable systems to guarantee smooth network operations. It has been purpose-built to resolve all network-related issues rapidly and in compliance with stipulated policies, procedures and quality standards.
Al Mazrui continues, “ Oman is located at the nexus between Asia, Africa and Europe. With INOC, we have a dedicated team of networking experts perfectly positioned to solve networking challenges and expedite how issues are resolved across the globe. INOC allows us to better serve our wholesale customers and partners who now benefit from a 24/7 single point of contact to resolve any network-performance related issues as they occur. This is another step forward on our journey to deliver a world-class infrastructure which utilises our geographic advantage in Oman. ”
According to Omantel, the INOC is set to expand in the near future to further increase its scope and widen its role.