Offshore drilling contractor Ensco plc has earned first place for total customer satisfaction in the Oilfield Products & Services Customer Satisfaction Survey. Conducted by EnergyPoint Research, the annual survey is the industry benchmark for customer satisfaction in the global oilfield.
The UK-headquartered company led all offshore drilling contractors in the survey by receiving top honors in 10 of 16 categories including total customer satisfaction; health, safety and environment; technology; deepwater drilling; harsh climate applications; shelf wells; horizontal and directional wells; and special applications. Ensco also rated first in the North Sea, Latin America and Mexico.
Rating first in total satisfaction, Ensco repeated as the top-rated offshore drilling contractor in the survey for the fifth consecutive year.
Other contractors rating first in various categories within the offshore drilling segment of the survey include:
Noble Drilling in job quality, performance and reliability, and Sub-Sahara Africa;
Rowan Drilling in Middle East & North Africa, and high-pressure/high-temperature (HPHT) applications, and;
Seadrill in Asia & Pacific Rim
Ensco CEO and President Carl Trowell said, “Success for customers is a core value of our company and we remain committed to delivering the highest levels of safety and operational excellence.”
He added, “Our ongoing pursuit of world-class operating systems is aimed at being number one in service quality and delivering an incident-free workplace. Therefore, we are gratified to be recognized as the best offshore driller in terms of total customer satisfaction. Our top scores across a breadth of categories also reflect the excellent uptime performance and drilling efficiencies that our offshore crews and onshore personnel provide to customers.”
The independent survey was conducted as part of EnergyPoint Research’s 2014 industry-wide Oilfield Products & Services Survey, comprising thousands of in-depth evaluations performed over a 24-month period.