PEMA has launched a unique Robotics Helpdesk for its customers using robotic welding.
The Robotics Helpdesk provides online help in all robotic questions arising from Pema welding and production automation during assembly, production or maintenance.
PEMA Helpdesk Robotics ensures uninterrupted, continuous production and optimal utilization of PEMA welding automation robotic products. The company’s trained robotics expert team provides online help in all robotic problem cases.
Communication is carried out using telephone, e-mail, and Skype/Team Viewer options.
The service includes:
To guarantee the best and fastest possible support, a remote connection for robotic support purposes is recommended to be established according to Pema specifications.
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Press Release, November 19, 2013