Job description

Where you fit in

Safety, Reliability, Costs and the Delivery of Maritime Skills to the Shell Group are strategic objectives that must be delivered in order for Ship Management to remain competitive. This role plays a vital part delivering each of these areas and the primary purpose is to ensure that the requisite number of Officers, Ratings and Cadets are deployed to vessels in a safe, timely, cost effective and consistent manner.

You will also:

  • Participate on a programme of ongoing Continuous Improvement initiatives.
  • Ensure a comprehensive and coordinated end to end service delivery.
  • Customer Satisfaction: Ensure that customers are satisfied by fulfilling all contractual obligations, acting efficiently, providing outstanding quality.

What’s the role?

You will be accountable for the following:

  • Deputise in Crew Operations Managers absence.
  • Customer/Business Partner Management in Group assigned vessels
  • Liaise closely with the manning agencies in India, Croatia & Manila to ensure smooth transfer and follow up of information/planning to provide flawless execution
  • Encourage development of the teams–professional skills and personal effectiveness. Guide and provide realistic expectations around personal growt
  • Ensure the accuracy of Power BI and internal reports, Management Information reporting and to support Payroll
  • Monitor service providers (manning agenciews & travel agents) and ensure service delivery and minimise costs.
  • Develop, test and implement improvements for internal database projects
  • Assist with ad hoc projects, ship deliveries, transitions when required.
  • Assist in Emergency exercises.
  • Compliance with our Business Management System (BMS)/Proactively monitor and update BMS ensuring all teams work the same way
  • Focal point for associated with assigned vessels in cases of medical and other emergency repatriations and/or response situations where the welfare of our seafarers is paramount
  • Develop comprehensive roster plans for assigned vessels in line with core manning requirements. Minimise costs, through effective planning & daily monitoring in line with fleet requirements. Ensuring vessel experience Matrix  compliance
  • Monitor legislation and regulations that will affect the business and ensure issues are mitigated before they become quality issues.
  • Act as a single focal point for all sea staff enquiries associated with assigned vessels and co-ordinate the delivery of all responses - this will require the incumbent to effectively collaborate with other Shell Shipping & Maritime (S&M) team members to respond on all matters such as training, study, promotion, etc.
  • Responsibility for any disciplinary issues; record management of disciplinary issues on board. Act as Shell S&M representative in shore side Investigation Hearings and Lead investigator in Shell S&M hearings. Ensure any development plans  process is adhered to in line with the Company disciplinary procedure.
  • Be part of the out of hours Duty Team if required
  • Proactively communicate with Ship Management customers (primarily vessel superintendents and on-board Ship Management Team members) regarding vessel crewing plans and act as a 'single customer focal point' for enquiries; lead a weekly dial in
  • Delivery against existing targets and own all aspects of individual vessel and overall group of vessels Crewing & Manning performance reporting (i.e. Attrition, Recruitment, Promotions, Training, Planning/Relief on Time, Cost)

What we need from you

We are keen to hear from candidates with the following skills and experience:

  • Understanding of STCW and how Flag States incorporate these standards into regulation
  • Proven ability to coach, lead and develop natural teams.
  • Demonstrated ability to manage multiple inputs, effectively forecast and proactively identify solutions and contingencies in time critical situations
  • Strong record keeping experience
  • Rostering or scheduling experience is a distinct advantage
  • Experience with Microsoft Office products; Continuous Improvement, AGILE (ideally CP-1 Practitioner)
  • Excellent interpersonal and communication (verbal & written) skills with the ability to manage multiple stakeholder relationships
  • Analytical and problem solving skills

If you don't see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that not everyone often applies when they do not feel 100% qualified. We are committed to creating a more equitable, inclusive, and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply. We look forward to receiving your application.

Flexible working

We are keen to support flexible working arrangements, subject to local regulations and legislative frameworks. If this is of interest to you, please describe in your application the type of flexible working arrangements for which you would like to be considered (e.g., part-time, job share).

About Shell UK

Shell is an international energy company that aims to meet the world’s growing need for more and cleaner energy solutions in ways that are economically, environmentally, and socially responsible. It is one of the world’s largest independent energy companies, operating in more than 70 countries.

Shell has a global target to become a net zero emissions energy business by 2050. This means that Shell aims to be net zero on all emissions generated by its operations and the energy needed to power them. The company is working with customers, business, and governments to address emissions across different sectors.

In March 2022, Shell UK announced an ambition to invest between £20 to £25 billion in the UK energy system over the next decade, more than 75% of which is intended for low and zero-carbon products and services including offshore wind, hydrogen, and electric mobility. These investments, which are subject to board approval, aim to propel the UK closer to net zero whilst intending to stimulate economic growth and jobs.

Our people are our greatest asset, and our commitment to your career will see you thrive in a work environment that offers an industry-leading development programme. When your ideas travel, Shell will benefit, and innovation will thrive. Shell has a key role to play in helping meet the UK’s growing energy demand, whilst using innovative technologies to develop cleaner energy. We are one of the largest FTSE 100 company in the UK by market capitalisation and make a significant contribution to the UK economy.

An innovative place to work

There’s never been a more exciting time to work at Shell.

Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future – whether by investing in oil, gas and renewable energy to meet demand, exploring new ways to store energy, or developing technology that helps the world to use energy more efficiently, everyone at Shell does their part.

An inclusive place to work

To power progress, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.

  • We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.
  • We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
  • We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
  • We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

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