USA: Maher Starts Final Phase of Terminal Operating System at Its New York and New Jersey Facilities

Maher Terminals has commenced with the implementation of the final phase of the new terminal operating system at its facility in the Port of New York and New Jersey. After successful implementation of earlier phases of this important initiative, and extensive testing of the current phase of implementation, the operation has encountered some unexpected issues.

These issues have led to delays, which are expected to be temporary while both Navis and Maher Terminals continue to commit all available resources to identify and resolve those technical issues. Noticeable improvements are already being realized as users adjust to new systems and processes.

The advanced technology that is being implemented represents a significant, long-term investment to ensure that the terminal will continue to provide the highest levels of service to its customers in a climate where vessels will continue to increase in size and volumes continue to grow.

With the implementation of new systems, there is always a risk of initial declines in productivity as new operating procedures and processes are streamlined into the operation. Maher has undertaken numerous proactive temporary measures including free time extensions, waivers of demurrage, supplementing trucker detention claims, and subcontracting vessel calls to neighboring facilities in the interest of operating fluidity.

During this transition period, we would like to express our sincere appreciation to our customers and partners for their support, patience, and understanding. Maher Terminals and Navis will continue to commit maximum resources to seeing this implementation through to its successful completion and return to the exceptional service levels upon which the reputation of Maher Terminals has been built.

[mappress]
Navis, June 24, 2013