Suretank names Customer Care Director
- Business & Finance
Suretank, the world’s leading provider of engineered solutions to the offshore oil and gas industry, has appointed Philip Murphy as its new Director of Customer Care.
Murphy’s role has been created as part of Suretank’s commitment to offering its clients excellent customer experiences. He will be responsible for creating a culture of world class customer care throughout the Suretank Group, ensuring that clients receive excellent customer service from initial enquiry through to delivery of its engineered solutions and aftercare support.
Last month the company launched its new customer care program assigning dedicated customer care teams to all of its clients and implementing a range of key performance metrics. The program is focused on delivering a world class customer experience with a clear strategy of exceeding clients’ expectations. The company’s recent investment in a new CRM system is being implemented to strengthen its overall quality, efficiency and relationship to all clients and supply partners.
Murphy joins Suretank from Clondalkin Group, a leading international packaging supplier, where he has had a long and successful career in customer fronting roles in customer service and sales.
Commenting on his new role Philip Murphy said: “I have always been personally attracted to businesses that have an entrepreneurial drive and ethos and Suretank is the epitome of this type of business, having recently won the Ernst & Young Entrepreneur of the Year award.
“I am delighted to be part of the Suretank team and I look forward to following in the footsteps of our esteemed Executive Chairman Mr Patrick Joy, who along with Mr Niall Lund created a hugely successful global enterprise.”
John Fitzgerald, CEO of Suretank, added: “We’re delighted to welcome Philip onto the team. His many years of experience working in customer facing roles for large international companies will be a major asset.
“At Suretank we believe in offering all of our customers excellent customer experiences. Philip will be responsible for further promoting a leading edge customer care ethos in Suretank by building a truly world class customer care organisation.”
Suretank is the world’s largest manufacturer of tanks and cargo-carrying units for the offshore oil and gas industry and all of its products are produced to DNV 2.7-1 certification as standard.
Suretank products are found worldwide, including the North Sea, West Africa, Gulf of Mexico, Brazil, Canada, Caspian, Sakhalin Sea, India, Australia, Middle East and the Far East. Its product range includes chemical and acid tanks, helifuel tanks, offshore containers, baskets, mudskips and cryogenic tanks.