Norden Extends Agreement with Harris CapRock for VSAT Communications Services
Norden A/S, an independent shipping company headquartered in Copenhagen, Denmark, has extended its agreement with Harris CapRock Communications to provide broadband communications to Norden’s global fleet of 39 bulk carrier and tanker vessels. The agreement expands an initial contract awarded in March 2012 to support 39 vessels.
Harris CapRock will provide each Norden vessel with end-to-end Very Small Aperture Terminal (VSAT) communications that enables corporate networking, Internet access, voice communications, real-time monitoring and reporting, and crew morale services. The turnkey solution includes network design, equipment and installation, service and 24/7 support from Harris CapRock’s Customer Support Center. To date, Harris CapRock has successfully installed 30 vessels of the Norden fleet.
“We have commenced an initiative with some of our selected vendors, giving us online access to certain equipment on a trial basis, such as navigation equipment and cargo pumps,” said Jesper Kongstad, Director of Technical Department for Norden. “This is enabling online diagnosis and the expedition of troubleshooting which is a great time and cost-saver for us. The system has also improved the day-to-day collaboration between office and vessels,” Kongstad continued. “For example, when our vessels log onto video communicating, it is easy to transmit short messages back and forth in real-time, rather than having to send emails or make calls. We feel this will help break down barriers between office and vessel.
“Equally importantly, we have noticed an improvement in crew morale. Ensuring our employees can stay in close touch with family and friends while at sea is of utmost importance to Norden, and the system from Harris CapRock allows us to do this,” Kongstad added.
Harris Corporation, May 20, 2013; Image: Nordena